EmberQA Speech Analytics for Contact Center QA
- AI scoring against custom rubrics
- Tracks score trends across locations
- Automated workflow triggers to CRMs
Contact center QA workflow automation streamlines quality management by automatically evaluating customer interactions across calls, SMS, emails, and documents. Teams can deploy rule-based rubric selection, trigger automated alerts for compliance red flags, and deliver quality scores directly to external CRMs, ticketing systems, and supervisor dashboards via webhooks and API integrations.
Talk to our product experts for custom solutions.
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The platform automatically selects the appropriate rubric for customer interactions using configurable rules. This allows contact centers to apply different QA rubrics across various communication channels and interaction types, including calls, SMS, emails, and documents. The system also supports exemptions to automatically exclude interactions that should not be graded, ensuring consistent scoring without requiring manual sorting from QA reviewers.
Talk to our experts for custom solutions and tailored guidance.
Monitor call conduct, detect red flags like privacy violations, and push automated alerts to compliance teams.
Evaluate sales and claims interactions against compliance criteria and trigger supervisor escalation workflows.
Auto-score calls across multiple client accounts and route QA results and performance alerts to client dashboards.
Review appointment scheduling calls across multiple office locations and validate captured details against CRM records.
Talk to our experts for custom solutions and tailored guidance.
Score every customer interaction across calls, SMS, emails, and documents without relying on random manual sampling or extra manual work.
Push quality scores and urgent red flags to external CRMs, ticketing systems, and internal dashboards using result webhooks and API setup.
Connect QA performance data directly with agent improvement plans, AI mock-caller roleplay, and progress tracking to resolve recurring gaps.
Submit your details to consult with our team, review platform features, and see how QA automation integrates with your existing workflows.
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