Red Flag Alerts
Configure alerts for hostile behavior, privacy violations, escalation risks, and other urgent quality concerns across calls, SMS, emails, and documents.
Create custom stream alerts that help your team surface urgent quality issues, privacy violations, hostile behavior, escalation risks, and other important interaction patterns. EmberQA applies customizable red flags and rubrics across calls, SMS, emails, and documents, helping contact centers move beyond limited manual sampling and respond with clearer, more actionable quality insights.
Configure targeted AI alerts that identify risks, patterns, and quality issues across customer interactions and operational workflows.
Configure alerts for hostile behavior, privacy violations, escalation risks, and other urgent quality concerns across calls, SMS, emails, and documents.
Apply custom scorecards, rubrics, and evaluation criteria so interactions are reviewed against the standards and workflows that matter to your organization.
Connect alert-driven actions with CRM and ticketing workflows to help teams respond consistently when defined interaction patterns or quality issues appear.
Custom Stream Alerts help contact centers identify meaningful interaction signals without relying only on limited manual review. EmberQA can detect defined risks and patterns across calls, SMS, emails, and documents, then support consistent QA scoring, searchable transcripts, performance analysis, and workflow actions. The result is clearer visibility into urgent issues and more focused coaching based on real interaction data.
EmberQA connects customizable alerting with comprehensive interaction quality analysis.
Review every customer interaction instead of relying only on limited manual sampling and isolated quality checks.
Apply consistent rubrics across interactions to support more objective evaluation and clearer performance comparisons.
Use recurring interaction patterns to guide targeted coaching and help managers focus on meaningful improvement opportunities.
Support office-specific QA workflows and connect alert-driven actions with CRM and ticketing systems.
AI and contact-center software experience guides EmberQA's product development.
CEO / Founder
RT Maddox is the CEO and Founder of EmberQA, an AI-powered quality assurance platform built for contact centers and customer-facing teams across the United States. With a background in AI automation and contact-center software, RT identified a critical gap between the volume of customer interactions companies handle and the limited manual sampling traditionally used to evaluate them. Drawing on years of hands-on collaboration with customer-obsessed organizations, RT led the development of EmberQA to bring automated scoring, red flag detection, and targeted coaching insights to a broader range of businesses. As founder, RT is focused on helping quality assurance teams move beyond guesswork, giving managers the tools to review every interaction and turn QA data into measurable performance improvement for their agents and their customers.
Head of Engineering
Ethan Shover serves as Head of Engineering at EmberQA, where he leads the technical development of the company's AI-powered quality assurance platform. Ethan is responsible for building the systems that allow EmberQA to analyze every customer interaction, apply consistent scoring rubrics, and surface urgent red flag alerts in real time. His engineering leadership ensures that the platform can reliably support office-specific QA workflows and integrate customer call data with CRM verification, giving quality assurance teams and contact centers a scalable, dependable tool for improving performance. Ethan brings a strong focus on building robust, high-performing software that translates complex AI automation into practical, actionable insights for organizations managing high volumes of customer interactions. His work is central to EmberQA's mission of transforming manual QA sampling into comprehensive, data-driven interaction analysis.
A custom alert is a configurable rule that identifies a defined risk, behavior, phrase, or interaction pattern in customer communications. With EmberQA, teams can customize red flags and rubrics to surface concerns such as hostile behavior, privacy violations, or escalation risks across calls, SMS, emails, and documents. Alerts help quality teams focus attention where it matters most.
Talk with EmberQA about connecting custom alerts to your QA workflow.
Share your quality assurance goals and learn how EmberQA can support custom alerting, scoring, and interaction analysis.
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