AI Interaction Scoring
EmberQA automatically scores customer interactions across calls, SMS, emails, and documents using customizable QA scorecards and consistent evaluation criteria.
Discover how AI-powered coaching platforms turn customer interaction data into practical agent improvement. EmberQA analyzes calls, SMS, emails, and documents, applying consistent scorecards, identifying red flags, and recommending focused coaching based on performance patterns. Built for contact centers and customer-facing teams, it helps managers move beyond limited manual sampling toward clearer insights and more measurable quality improvement.
AI-powered tools for analyzing interactions, identifying performance risks, and converting quality data into focused agent coaching.
EmberQA automatically scores customer interactions across calls, SMS, emails, and documents using customizable QA scorecards and consistent evaluation criteria.
Identify hostile behavior, privacy violations, escalation risks, and other urgent quality concerns with customizable red flags and automated alerts.
Use recurring performance patterns and interaction insights to recommend more personalized coaching opportunities for agents and managers.
EmberQA helps contact centers replace limited manual sampling with comprehensive interaction analysis. The platform applies custom rubrics, detects urgent risks, highlights performance trends, and recommends coaching based on recurring patterns. Managers can search transcripts, compare interactions, automate workflows, and use AI roleplay scenarios to make coaching more focused, consistent, and connected to measurable performance improvement.
A practical AI quality assurance platform for teams that need clearer interaction insights.
Review more customer interactions without adding the same manual workload for managers.
Apply consistent quality rubrics across interactions, teams, offices, and customer programs.
Surface urgent quality issues through customizable red flags and automated interaction analysis.
Turn recurring performance patterns into more targeted and actionable agent coaching.
AI automation and contact-center software experience guide the platform’s development.
CEO / Founder
RT Maddox is the CEO and Founder of EmberQA, an AI-powered quality assurance platform built for contact centers and customer-facing teams across the United States. With a background in AI automation and contact-center software, RT identified a critical gap between the volume of customer interactions companies handle and the limited manual sampling traditionally used to evaluate them. Drawing on years of hands-on collaboration with customer-obsessed organizations, RT led the development of EmberQA to bring automated scoring, red flag detection, and targeted coaching insights to a broader range of businesses. As founder, RT is focused on helping quality assurance teams move beyond guesswork, giving managers the tools to review every interaction and turn QA data into measurable performance improvement for their agents and their customers.
Head of Engineering
Ethan Shover serves as Head of Engineering at EmberQA, where he leads the technical development of the company's AI-powered quality assurance platform. Ethan is responsible for building the systems that allow EmberQA to analyze every customer interaction, apply consistent scoring rubrics, and surface urgent red flag alerts in real time. His engineering leadership ensures that the platform can reliably support office-specific QA workflows and integrate customer call data with CRM verification, giving quality assurance teams and contact centers a scalable, dependable tool for improving performance. Ethan brings a strong focus on building robust, high-performing software that translates complex AI automation into practical, actionable insights for organizations managing high volumes of customer interactions. His work is central to EmberQA's mission of transforming manual QA sampling into comprehensive, data-driven interaction analysis.
The best AI coaching tool depends on the interactions you need to analyze, the scoring standards you use, and how your team delivers coaching. EmberQA is designed for contact centers and customer-facing teams, combining automated scoring, customizable QA scorecards, red flag detection, performance analytics, and coaching recommendations across calls, SMS, emails, and documents.
Talk with EmberQA about your quality assurance and coaching workflows.
Connect with EmberQA to discuss how AI-powered scoring, risk detection, and coaching insights can support your team.
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