AI Phone Call Simulator for Agent Training

Agents engage in conversational roleplay scenarios powered by an AI mock caller directly within the platform. The system simulates customer interactions, guiding agents through routine scenarios or complex policy situations. Reviewers and managers can subsequently inspect scored attempts, monitor completion rates, and verify that trainees adhere to established communication standards.

AI mock caller roleplay training, agent training programs, and improvement tracking are included on the Pro plan at eighty-nine dollars per agent per month. The Pro plan provides unlimited usage of included roleplay features without usage-based overage fees. The Essentials plan covers core quality assurance scoring and analytics.

Yes, manager and reviewer access is included at no additional cost across plans. Paid agent seats are only required when managers or reviewers also have their own customer interactions or roleplay sessions evaluated and scored within the quality assurance system.

Simulated call roleplay integrates directly with automated quality assurance workflows. When interaction scoring identifies recurring quality gaps, high-risk red flags, or procedural missteps during live customer contacts, supervisors can assign targeted roleplay exercises, learning lessons, quizzes, and knowledge checks to resolve those specific weaknesses.

In addition to call evaluation and voice analytics, the platform supports multi-channel quality assurance across phone calls, SMS text messages, emails, documents, and chat transcripts. This broad ingestion capability allows organizations to evaluate performance consistently across diverse customer service touchpoints.

Basic onboarding and standard support are included on both Essentials and Pro plans. Customers on the Pro plan receive white-glove onboarding for team configuration, rubric setup, and integration guidance, along with dedicated enterprise support for ongoing technical assistance and rollout questions.