Intelligent Document Processing for QA and Extraction

The platform supports customer interaction evaluation and structured data capture across calls, SMS, emails, documents, and chat transcripts. Configured extraction templates can be run on scored transcripts and written documents to capture required details into structured data.

Extraction templates are configured to run post-analysis on scored call transcripts or documents. They capture structured information and classify key interaction details, allowing teams to monitor quality standards, validate CRM records, and trigger automated workflow actions.

Document data extraction workflows and post-analysis extraction features are included in the Pro plan at $89 per agent/month. The Essentials plan is available at $49 per agent/month for core quality assurance, but excludes advanced document data extraction workflows.

Both the Essentials and Pro subscription plans include unlimited usage of included features without usage-based overage charges. Manager and reviewer seats are provided at no extra cost unless their own interactions are scored on the platform.

Yes. Supported ingestion and API setups allow the system to trigger workflow actions and send updates to CRMs, ticketing systems, internal dashboards, and supervisor tools based on captured data and evaluation results.

Basic onboarding and standard support are provided across plans. Pro plan subscribers receive white-glove onboarding to assist with team configuration, rubrics, and supported integrations, along with enterprise support for troubleshooting and rollout needs.