AI Document Classification

Document classification and post-analysis extraction workflows are included in the EmberQA Pro plan at $89 per agent per month. These capabilities are not included in the Essentials plan, which is priced at $49 per agent per month. Pro plan subscribers receive unlimited usage of included Pro features, providing full access to extraction templates for analyzed call transcripts and interaction documents.

The classification and extraction system accepts scored call transcripts and interaction documents as primary inputs. Organizations can run configured extraction templates directly on these records to capture structured data. In addition, the broader EmberQA quality assurance platform supports QA workflows across multiple customer interaction types, including calls, SMS messages, emails, and uploaded documents, ensuring unified oversight across contact center communication channels.

Configured extraction templates define specific information fields that the AI post-analysis engine identifies and extracts from scored call transcripts or documents. Once interactions are evaluated, the templates process the text to output standardized structured information. This allows quality assurance, operations, and training teams to automate post-interaction analysis, track critical operational data, and convert unstructured customer communications into actionable workflow insights.

EmberQA provides basic onboarding and standard support across its platform plans. Customers on the Pro plan receive additional white-glove onboarding and enterprise support to assist with implementation and workflow configuration. Users also have direct access to self-service resources, including the official EmberQA API Reference documentation and dashboard user guide, alongside direct technical support available via email at hello@emberqa.com.

Yes, EmberQA supports workflow integrations and provides an official EmberQA API Reference documentation to facilitate external connectivity. The platform can verify customer interaction details alongside CRM data, enabling contact centers to synchronize structured output directly into their existing operational tools. This integration capability allows teams to maintain office-specific workflows and ensure alignment between customer records and QA analysis.

There are no usage limits for document data extraction on the Pro tier. EmberQA Pro includes unlimited usage of all included Pro features, enabling organizations to run extraction templates across every scored call transcript and interaction document without volume caps. Pricing is structured at $89 per agent per month, while custom or volume pricing details remain unspecified in platform documentation.